Date: 03-03-2021

Nordman & CO Incident Report

Incident ID: NRZ126

Reported By: Devin Kaya  Office Code: 415

 

Type: Operating System Compatibility Issue for Afaia 

Description of Error: The latest and tested release of Argus CRM Afaia for Windows 10 caused unexpected crashes on client devices. Argus CRM crashed when changing the delivery date of a current order. This error was not observed by our testing team during the pre-release testing.

Incident Causes: The cause of this incident is the same as that of incident NRZ124. 

Response:     A null check inside an inner method of the custom calendar class caused the crash. When this crash occurred the VS debugger returned with no errors, nor did the program throw an exception. 

Recommendations: Same recommendations as incident NRZ124