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Double check that the campaign is released, and the the dates are correct.
And that the seller are checking on a customer who is included in the campaign.
If everything looks okay, you can try to send out base data regarding campaigns to the seller.
For more detailed information on base data, go to:
https://nordman.freshdesk.com/a/solutions/articles/19000091159?lang=en&portalId=19000010377
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